For all return cases contact us prior to sending merchandise. We must issue a Return Merchandise Authorization (RMA#) to ensure the proper merchandise receipt and processing.
Contact Information for Returns
Company Name: Pro-Tec
Phone Number: 855-856-0786
Return Merchandise Mailing Address:
12801 Carmenita Rd.
Santa Fe Springs, CA 90670
(Returned merchandise must have RMA# displayed on exterior of package.)
All returns are charged a 20% restocking fee
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund .
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We do not offer exchanges for items purchased through our online store, only returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.