Thank you for purchasing our product. We are sorry to hear that you have an issue with our product. Please read through the below carefully. If product is sent back without an RMA # then it will not be valid for a refund/return.
Contact Information for Returns
Company Name: Pro-Tec
Return Merchandise Mailing Address:
41980 Winchester Rd.
Temecula CA, 92590
(Returned merchandise must have RMA# displayed on exterior of package.)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return please follow this link, after you have your return has been authorized, you will receive an RMA# - please
We do not offer exchanges for items purchased through our online store, only returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items are not subject to returns or refunds as sales are final.